Service Advisor
Company: McSweeney Chrysler Dodge Jeep Ram
Location: Pell City
Posted on: February 15, 2026
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Job Description:
Job Description Job Description McSweeney CDJR has a Service
Advisor position available for the right person with experience, a
proven track record of customer satisfaction, exceeding goal
projections, great shop communications and a can-do attitude. We
offer great benefits, a great work environment, family-oriented
company and a more than competitive pay plan. Responsibilities: -
Serve as the main point of contact for customers who need
automotive service or repairs - Listen to customer concerns and
accurately document them - Provide recommendations for necessary
repairs and maintenance based on customer concerns and vehicle
inspections - Explain repair estimates and obtain customer approval
for work to be performed - Coordinate with technicians to ensure
timely completion of repairs - Keep customers informed of the
status of their vehicles throughout the repair process - Handle
customer inquiries and resolve any issues or complaints in a
professional and timely manner - Maintain accurate records of
customer interactions and transactions Experience: - Previous
experience in the automotive industry, preferably as a Service
Advisor or in a related role - Knowledge of auto body repair,
suspension, diesel engine repair, brake repair, and other
automotive services - Familiarity with dealership operations and
procedures - Strong mechanical aptitude and understanding of
vehicle systems - Excellent customer service skills with the
ability to build rapport and establish trust with customers -
Effective communication skills, both verbal and written - Ability
to multitask and prioritize tasks in a fast-paced environment -
Proficient computer skills for entering and retrieving customer
information -Tekion and wiADVISOR experience a plus - Available to
work Saturdays Job Type: Full-time Benefits: 401(k) 401(k) matching
Dental insurance Employee discount Health insurance Life insurance
Paid time off Vision insurance
Keywords: McSweeney Chrysler Dodge Jeep Ram, Auburn , Service Advisor, Customer Service & Call Center , Pell City, Alabama
