Customer Service & Quotations Manager
Company: Arcosa Careers
Location: De Armanville
Posted on: April 2, 2026
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Job Description:
What You'll Do: • Lead, coach, and manage a team of customer
service and quotations representatives to ensure high-quality
customer and regional sales manager support. • Monitor team
performance, set KPIs, and provide regular feedback and performance
reviews. • Develop and implement customer service policies,
procedures, and best practices. • Handle complex or escalated
customer complaints and ensure timely resolution. • Analyze
customer service metrics (response times, resolution rates,
customer satisfaction scores) and implement improvements. •
Collaborate with cross-functional teams such as Sales, Engineering,
and Operations to address customer needs and feedback. • Ensure
consistent communication standards across all support channels
(phone, email, chat, etc.). • Train and onboard new customer
service staff when necessary. • Identify opportunities to improve
customer experience and operational efficiency. • Prepare reports
on service performance and present insights to senior management.
What You'll Need: • Bachelor’s degree in Business Administration,
Communications, or a related field (or equivalent experience). •
3–5 years of experience in customer service, with at least 1–2
years in a leadership or supervisory role. • Strong leadership,
communication, and conflict resolution skills. • Experience with
ERP systems (Oracle) and CRM platforms. • Ability to analyze
performance metrics and drive improvements. • Excellent
organizational and problem-solving skills. • Customer-focused
mindset with a commitment to service excellence. How You’ll Shine:
• Experience managing multi-channel customer support teams. •
Knowledge of customer experience (CX) strategies and service
optimization. • Ability to work in a fast-paced, high-volume
environment.
Keywords: Arcosa Careers, Auburn , Customer Service & Quotations Manager, Customer Service & Call Center , De Armanville, Alabama
