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Director of Training and Development - Hospitality

Company: Hutchinson Consulting
Location: Auburn
Posted on: November 13, 2022

Job Description:

*DIRECTOR OF TRAINING & DEVELOPMENT - Hotel/Hospitality**POSITION SUMMARY*Responsible for planning, organizing, and implementing all training initiatives communicated through Human Resources with a special emphasis on annual compliance training. Conducting regular learning needs analysis at property level, and IHP as needed, ensuring cost-effective training solutions are researched, sourced and implemented.*ESSENTIAL JOB FUNCTIONS** Ensure that all State, Federal and hotel mandatory training requirements are met.* Maintain all training communication and bulletin boards.* Amend and revise programs and material as necessary, in order to adapt to the changes that occur in the environment.* Lead and facilitate the Departmental Trainer program and employees involved.* Assist managers and supervisors with any training needs either one to one or in groups.* Ensure training database is kept up to date to include information for all employees who have completed various trainings.* Lead, plan, organize and implement all training needs identified from employee appraisals, guest feedback, business needs/plan.* Create a training needs analysis based on business and operational requirements.* Participate in the preparation of the training budget with the Director of Training, Learning & Development (TLC).* Be an ambassador of the hotel and the company at all times.* Ensure by example that the culture and values are known and all Learning and Development initiatives are embedded throughout the business.* Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.* Participate in the design and delivery of new programs, including e-learning solutions.* Maintain confidentiality and security of all guest and general hotel information.* Ensure all Team Members and Managers are notified of training events via outlook, invites or whatever Training Manager deems appropriate, at least two weeks in advance of date.* Assist in other areas, particularly HR, but across the hotel as needed.* Track all training attendance thoroughly to include RSVP's, Sign In Sheets, etc.*SUPERVISORY RESPONSIBILITIES*None*JOB REQUIREMENTS*Education & ExperienceHigh school diploma or GED required, hospitality/hotel level experience required. College degree or vocational courses, as well as previous HR experience is strongly preferred. Candidates must have experience in delivering training in a hospitality and/or customer service environment, as well as in establishing systems in hotel environments.SkillsPossesses excellent writing and presentation skills with the ability to communicate with hotel employees in an effective way.Ability to provide friendly, efficient and courteous service to employees. Ability to access, input and retrieve information on the computer system.Ability to work in a fast-paced environment with a positive attitude and to create innovative learning solutions.Ability to work under pressure, be organized, self-motivated and work well with others.Must be able to complete work independently in a timely, accurate and thorough manner.Ability to work effectively and relate well with senior management and colleagues.Understands the luxury hotel environment.Additional foreign language skills (i.e., Spanish) is an advantage.*WORKING CONDITIONS*The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equipment to Be Used* Standard office equipment, including telephone, computer, printer, copier, calculator, fax, and computer programs including Microsoft Word, Excel, PowerPoint, and email._This job description should not be construed to imply that these requirements are the exclusive standards of the position_Job Type: Full-timePay: $65,000.00 - $70,000.00 per yearBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftWork Location: One location

Keywords: Hutchinson Consulting, Auburn , Director of Training and Development - Hospitality, Executive , Auburn, Alabama

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