Assistant Store Manager
Company: Community Choice Financial Family of Brands
Location: Opelika
Posted on: April 18, 2024
Job Description:
Overview: As an Assistant Store Manager ("ASM"), you will use
your customer service and leadership experience to help coach and
development our Customer Service Representatives while developing
your supervisory skills. You will play a key role in helping your
team produce results while in a fast-paced, dynamic environment and
we will help you reach the next level in your career by providing
an ongoing comprehensive training and development program that will
allow you to truly shine. Responsibilities: Provide an exceptional
customer experience throughout the full cycle of the loan or pawn
process by educating consumers and making recommendations based on
their financial needs. -Assist in customer account management by
accepting payments, monitoring, and managing customer appointments.
-Work to meet Company set performance standards by leveraging
business-to-business partnership opportunities, obtaining
referrals, participating in and hosting in-store and community
events. -Develop customer relationships to build new business,
maintain store profitability, and further brand loyalty and
recognition. - -Provide support, coaching, and development to
Customer Service Representatives in order to improve the team's
potential. -Maintain customer information in the Point of Sale
system with accuracy and integrity. -Help ensure a work environment
that upholds compliance with Company policies and procedures, as
well as local, state, and federal laws and regulations. -Utilize
personal vehicle to complete bank deposits and other Company
business throughout the workday. -Work efficiently in a rapidly
changing and fast-paced environment and handle multiple challenging
tasks with ease to meet individual and team performance standards.
-Utilize strong interpersonal skills to communicate and interact
with customers and Team Members at all levels. -Ability to maintain
a full-time work schedule with regular in-person attendance,
including limited Saturday hours, is required for this position. A
full-time work schedule for this position includes, at a minimum,
40-hours per week*. Qualifications:
- High School Diploma or equivalent required
- 3+ months of experience and proven success in a key holder,
supervisory, or leadership role
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and
other systemsValid driver's license, auto insurance, and personal
vehicle to use throughout the workday (mileage compensated)Must be
at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required, including motor vehicle report, and other background
checks as required (certain state and local applicant exemptions
may apply)Physical demands for this position frequently include:
the ability to remain in a stationary position, move about freely
inside and outside of the store, and the operation of mechanical
controls, such as a keyboard.Preferred Qualifications and Skills
- Associate degree or higher
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for
certain locations What We Offer: Our Benefits Include*:--- A
comprehensive new hire training program designed to help set you up
for success--- Access to a robust learning management system, full
of e-learning modules and training programs to help boost your
professional and personal development--- Paid on-the-job training &
professional development programs --- Multiple coverage levels for
Medical, Dental, & Vision--- Group Health & Wellness Program, plus
special savings on retail items, travel, entertainment, and more
--- Traditional 401(k) and Roth 401(k) with Company match ---
Options for Flexible Spending Accounts and Health Savings
Accounts--- Basic and AD&D Life Insurance--- Optional pet
insurance--- Voluntary benefits, including short-term and long-term
disability insurance, accident, critical illness, and hospital
confinement insurance --- Paid Time Off (Accrue 12 days per
calendar year plus 1 additional day for each year of service after
the first year of employment)--- Diverse Culture and Inclusive
Environment*Based on current benefit offering, which is subject to
change with or without notice. Certain benefits are subject to the
terms and conditions of the governing plan documents which should
be consulted for additional details and eligibility
requirements.Our Commitment to Diversity, Inclusion &
BelongingDiversity at the Community Choice Financial - Family of
Brands is one of the driving forces behind our Company's success
and we are committed to hiring, developing, and retaining talent of
various backgrounds who demonstrate our shared values. We have
worked to create a welcoming and inclusive environment where Team
Members can collaborate freely to help spark innovation, drive
creativity, advance their skillset, and move their career forward.
Our commitment to diversity isn't just about the work we
accomplish; it's about fostering a sense of belonging where
talented Team Members can bring their whole selves to work to help
maximize their full potential.Our Workplace Awards and
RecognitionWe are honored to be recognized as a Military Friendly
Employer for 2021, 2022, and 2023, a Best Company to Work for by
InHerSight, and have received designation as a Top Employer for
Hispanic and Latinos by HLPA in 2022 and 2023. -About Us -Community
Choice Financial Family of Brands ("CCF") is a leading retailer of
financial services to unbanked and underbanked consumers. CFF is
the parent company to eleven brands including TitleMax -,
TitleBucks -, InstaLoan - Check Into Cash -, Cash 1 -, Check Smart
-, Easy Money -, Rapid Cash -, and Speedy Cash -. With more than
1,700 retail storefronts and several online products available in
20+ states, CCF is steadfast in our commitment to help people
across the country get access to the short-term financial services
they need when they need it the most. -*Store hours, schedules,
and/or the minimum number of hours required for this position may
be subject to change by brand entity and at the sole discretion of
the Company. Speak with your recruiter for the most up-to-date
hourly requirements. -The information contained herein is not
intended to be an all-inclusive list of the duties and
responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. Requirements, skills
and abilities included have been determined to illustrate the
minimal standards required to successfully perform the
position.Important: The Community Choice Financial - Family of
Brands will never ask you for banking or other payment information
at any point during the interview or hiring process, nor will we
conduct an interview via text message. Any official email
correspondence will come from the domains @ccfi.com, @titlemax.com
or @titlemax.biz. In-store positions are in-person only, remote
options not available. - -The Community Choice Financial - Family
of Brands is committed to providing an inclusive workplace free of
discrimination based on race, color, religion, sex, age, national
origin, military status, disability, pregnancy, sexual orientation,
gender identity or expression, genetic information or any other
characteristic protected by applicable law. Candidates of all
background are encouraged to apply. CCFI Companies, LLC is an equal
opportunity employer.
Keywords: Community Choice Financial Family of Brands, Auburn , Assistant Store Manager, Executive , Opelika, Alabama
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