Operations Manager- Security
Company: Brosnan Risk Consultants
Location: Montgomery
Posted on: May 3, 2024
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Job Description:
Company Overview/Benefits:Brosnan is looking for an Security
Operations Manager in Montgomery AL!Here at Brosnan Risk
Consultants, our culture encourages and supports diversity
throughout the workplace! We offer both full-time and part-time
opportunities. We also pride ourselves on promoting within. Many of
our employees began their careers as security officers; today, we
are proud to say they have become a part of the Senior Leadership
Team (SLT). We offer medical, dental, and vision coverage and 401K
(company match).We are an Equal Employment/Affirmative Action
employer. We do not discriminate in hiring based on sex, gender
identity, sexual orientation, race, color, religious creed,
national origin, physical or mental disability, protected Veteran
status, or any other characteristic protected by federal,
state/province, or local law.Qualifications:Associates or Bachelors
degree preferredMust have a valid, state-issued Drivers License and
clean driving recordA US citizen or an alien lawfully authorized to
work in the United StatesMust present a professional imageExcellent
communication skills; customer service experience is a plusSkilled
multi-taskerKeen attention to detailReliable transportationSeven
years of Supervisory and scheduling experience requiredMust be
proficient in Microsoft Office (Excel, Word, PowerPoint,
etc.)Technology savvyPreferred Qualifications:Security industry
experienceExperience using scheduling softwareWinTeam experience is
a plusMilitary Veteran (honorable discharge) or Law Enforcement
experienceDispatch ExperiencePrior Command Center Experience
(Private or Public sectors)#INDResponsibilities:Brosnan is looking
for an Operations Manager (OM) that will be responsible for
monitoring and executing on a variety of operational duties within
a dedicated region. The OM will work closely with the regionally
based teams (matrixed reporting structure) and be a direct resource
to the security officer and field supervision staff, around the
clock. They will also have local knowledge of the region, market
and all sites within the OMs Regional Operations Centers (ROC),
coverage area.The duties of this position include assisting in job
set-up, developing and filling schedules through WinTeam and
Securitime and monitoring current job performance within the
region. The Operations Manager will take action to ensure job
set-up, staffing, and completion in an efficient manner and improve
overall performance. The Operations Manager will also assist in
staffing ad hoc / temporary last-minute work requests, proactively
managing and reducing unbilled overtime and several other
operational responsibilities involving Logistics, and Human
Resources.The ideal candidate is a great multi-tasker, and power
user of WinTeam, Lighthouse, and all the applications presently
used in the field. Must be able to handle stress and can prioritize
various tasks that are to be completed promptly. Clear
communication between multiple management levels is vital. This
position reports to the ROC Manager and works closely with the
Regional Account (RAM) and District Managers (DMs).Assist in
completing field supplied job set-up forms resulting in verified
job numbers.Complete schedules, including backup roster
(WinTeam).Monitor SOs smartphone app clock-ins and clock-outs (eHub
& Securitime).Camera monitoring to ensure compliance and
safety.Camera functionality audits with IT / Logistics.Fill shifts
where the SO calls out last minute and update WinTeam.Schedule ad
hoc / last-minute temporary sites when necessary, and confirm
coverage.Work with the HR recruiter and field management (RM / DM)
in the region to ensure all service needs are correctly being
addressed and individuals are hired to fulfill all positions, and
replacements are hired when needed.Work with Operational Analysts
to report to RAM / DM client complaints, attendance problems, or
other performance issues; advises management of any staffing
problems that may arise as client requirements change.Work with
Intelligence Analysts to escalate important Incident Reports and
other reports to the relevant Brosnan manager(s) and client
manager(s).Recommend operational improvements and efficiencies to
your ROC managerProvide daily operations reports to shift Ops
Analyst and Supervisor next.Work with Logistics and the local and
regional team to manage uniforms and equipment inventories.Receive
and dispatch vehicle or equipment malfunctions
notifications.Receive, record, and direct any guard, field
complaint, or personnel issue (non-business hours).Continued review
of training material to ensure compliance with the BRC Policies and
Procedures. Notify the field of any BRC or Client initiated
procedural changes.Ensure Lighthouse & eHub are adequately utilized
by SOs and Site Supervisors. Resolve use questions of these and
other applications.Maintains current knowledge of site contract
requirements., including SO training requirements.Maintain all SOs
availability, time worked, and client exclusion lists. Coordinates
with field-based schedule architect.Report requests for time off,
including vacation and personal leave requests to the guards
immediate Supervisor and verify schedule impact, if any.by
Jobble
Keywords: Brosnan Risk Consultants, Auburn , Operations Manager- Security, Executive , Montgomery, Alabama
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