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Remote Customer Service Representative Automotive

Company: NexRep
Location: Auburn
Posted on: January 16, 2022

Job Description:

Being an Automotive Customer Representative Agent:As an Automotive Customer Service Representative, youll be taking calls from customers of a leading American online used car retailer. Youll be the customers first line of contact, answering questions, triaging issues, and acting as a customer advocate within the scope of company policies and procedures.If youre a skilled customer service representative, good communicator, detail-oriented, able to de-escalate challenging situations, and interested in working from home, this may be a great opportunity for you.This remote, flexible opportunity pays independent contractors $10.50/hour.Its remote and flexible.Youll be taking calls and making money from the comfort of your own home.Plus, youll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you dont. Youll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.Hours of operation are 9:00 AM to 8:00 PM ET, Monday through Saturday. Youll have the flexibility to set your schedule within those hours of operation.Essential Functions: Answer incoming calls Review customer history as necessary Follow policy and procedure guidelines Act as an advocate for each customer Answer questions regarding product and company details; sales; and refunds, returns, and repairs Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives Determine service requirements by working with customers Answer questions regarding product and company details; sales; and refunds, returns, and repairs Follow path of escalation and engage additional support as necessary Place outbound as necessary to obtain needed information and/or resolve customer issues Document information and outcomes as necessaryAbout You:Prior customer service experience is required. In addition, successful Automotive Customer Service Representatives have the following characteristics: Excellent customer service skills Strong attention to detail Excellent listening skills Exceptional spoken and written communication skills Strong problem-solving and de-escalation skills Self-motivated and determined Strong typing skills Highly proficient in computer usage and navigating seamlessly between multiple applications Familiarity with CRM systems and practicesTo be an Automotive Customer Service Representative, youll need a computer and equipment meeting the following specifications, at a minimum: Internet: High-speed, hard-wired internet (no WiFi or satellite) Operating System: Windows 7, Windows 8, Windows 10, Mac OS X Lion (Version 10.7), Mountain Lion (Version 10.8), Mavericks (Version 10.9), Yosemite (Version 10.10), or El Capitan (Version 10.11) Memory: 2GB of RAM Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels Sound: Sound card (standard on most computers) Virus Protection: Up-to-date anti-virus software Headset: USB noise-canceling headset

Keywords: NexRep, Auburn , Remote Customer Service Representative Automotive, Hospitality & Tourism , Auburn, Alabama

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