The Laurel Hotel and Spa - General Manager
Company: Rane Culinary Science Center
Location: Auburn
Posted on: June 14, 2022
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Job Description:
Job Description Reporting Structure: Reports directly to
Managing Partner, Rooms, Ithaka Hospitality Partners Position
Purpose: Establish The Laurel Hotel & Spa located in the Tony &
Libba Rane Culinary Science Center as a leading luxury hotel
destination and unprecedented educational facility. Key
Responsibilities: Hotel Operations Develops short term and long
term financial and operational plans for the hotel which support
the overall objectives of the Prepare the annual hotel budget.
Monitors the performance of the hotel through verification and
analysis of guest satisfaction systems and monthly financial
Initiates corrective action Maintains product and service quality
standards by conducting ongoing evaluations and investigation
complaints. Implements and maintains local and national
sales/marketing ? Establishes and maintains a proactive human
resource function. Works with the office of Talent, Learning &
Culture to ensure employee motivation, training and development,
wage/benefit administration and compliance with established labor
Establishes and maintains applicable preventative maintenance
programs to protect the physical assets of the Maintains a security
function which protects both the assets of the hotel and the
personal safety of employees and Implements and maintains effective
two-way communication systems which cross departmental lines and
reach all Establishes and supports the shared service relationships
with leaders at The Hotel at Auburn University. Develops new
programs which result in an increased level of guest satisfaction
and operational excellence. Manages in compliance with established
company policies and procedures. Manages in compliance with local,
state and federal laws and Direct and coordinate activities of
businesses or departments concerned with the production, pricing,
sales, or distribution of products. Direct administrative
activities directly related to making products or providing ?
Review financial statements, sales or activity reports, or other
performance data to measure productivity or goal achievement or to
identify areas needing cost reduction or program Prepare staff work
schedules and assign specific ? Set prices or credit terms for
goods or services based on forecasts of customer demand. Ensure
learning outcomes in the syllabus for all classes related to the
Hotel Operations and Facilities Management are accurate and updated
in collaboration with the faculty of record on an annual basis and
accomplished over the course of a Skills Required The ability to
multi-task and prioritize organizational and decision-making
skills; superior inter- personal and presentation skills; the
ability to meet tight deadlines; negotiation skills; and the
ability to keep your head in a high-pressure Key Relationships Work
in partnership with the Rooms Division Leaders at The Hotel at
Auburn University and the Culinary/F&B teams in delivering a
world class luxury hotel experience. Other: Regular attendance in
conformance with the standards, which may be established by Ithaka
Hospitality Partners, LLC and/or The Hotel at Auburn University and
Dixon Conference Center from time to time, is essential to the
successful performance of this position. Employees with irregular
attendance will be subject to disciplinary action, up to and
including termination of employment. Due to the cyclical nature of
the hospitality industry, employees may be required to work varying
schedules to reflect the business needs of the hotel. Upon
employment, all employees are required to fully comply with Ithaka
Hospitality Partners, LLC and/or The Hotel at Auburn University and
Dixon Conference Center rules and regulations for the safe and
efficient operation of hotel facilities. Employees who violate
Hotel rules and regulations will be subject to disciplinary action,
up to and including termination of employment. Specific Job
Knowledge, Skill and Abilities Requirements: Availability to work
during opening hours, including weekends and holidays. Experience
driven comprehension of hotel operations to include but not limited
to, guest services, front office, concierge, club lounge,
housekeeping, laundry and engineering. Oral Comprehension - The
ability to listen to and understand information and ideas presented
through spoken words and sentences. Oral Expression - The ability
to communicate information and ideas in speaking so others will
understand. Problem Sensitivity - The ability to tell when
something is wrong or is likely to go It does not involve solving
the problem, only recognizing there is a problem. Speech Clarity -
The ability to speak clearly so others can understand you. Written
Comprehension - The ability to read and understand information and
ideas presented in The individual must possess the following
knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of
the job, with or without reasonable accommodation, using some other
combination of skills and abilities. Ability to deal effectively
with all IHP and Auburn University employees and employee
representatives, some of whom will require high levels of patience,
tact and diplomacy to diffuse anger and collect accurate
information and resolve conflicts. Ability to read, listen and
communicate effectively in English both verbally and in writing to
prepare official memorandum and correspondence as well as provide
clear and meaningful instructions, guidance, and counseling to all
employees. Ability to stand, walk and/or sit and continuously
perform essential job functions for an eight-plus hour shift.
Visual ability to observe students and employees in the workplace,
analyze operations and detect situations of concern with regard to
areas such as employee performance, grooming, training, policy
adherence and morale. Ability to think logically and make
decisions. Qualification Standards Working Environment / Physical
Activities: Inside with protection from weather but not necessarily
temperature changes. Activities include talking, hearing, seeing,
feeling, holding, grasping, reaching. Walking and standing are
required frequently. Lifting 20-30 pounds frequently and
occasionally lifting and carrying items such as linen, guest
supplies and luggage. Requires coordinating skills sufficient to
determine the time, place and sequence of operations or actions.
Education College degree. Hospitality Management degree from Auburn
University preferred, but not required. Experience A minimum of ten
years of experience in the hospitality field, preferred.
Keywords: Rane Culinary Science Center, Auburn , The Laurel Hotel and Spa - General Manager, Hospitality & Tourism , Auburn, Alabama
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