Collection Specialist I - Bilingual

Company: Synovus
Location: Auburn
Posted on: January 11, 2021

Job Description:

Job Summary: Responsible for the initiation of the collection process through first level telephone and written communication with customers whose accounts are delinquent 11-45 days. Ability to request customer information and determine the reasons for continued delinquency. Determines appropriate strategies to obtain payments of accounts to meet monthly individual and team goals as set by the department manager. Works under direct supervision on routine assignments with detailed instructions. Knowledge of FDCPA standards and state and federal laws and regulations. Job Duties and Responsibilities: Contacts delinquent customers via telephone and written communications to initiate collection process. Assigned to outstanding accounts in the early stages of delinquency (11-45 days). Follows written and verbal instructions with high volume of inbound and outbound telephone calls. Meets monthly individual and team goals as set by the department manager. Consistently and accurately records and updates full and complete account information obtained in bank system of record to aid in account resolution. Processes ACH requests accurately for payment of delinquent accounts. Skip traces customers in order to contact them. Adheres to established guidelines when deciding on appropriate collection remedy. Maintains current knowledge of FDCPA standards and state and federal laws and regulations. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. Performs other related duties as required.

Keywords: Synovus, Auburn , Collection Specialist I - Bilingual, Other , Auburn, Alabama