COVID-19 Call Center Representative

Company: Auburn University
Location: Auburn
Posted on: April 4, 2021

Job Description:

Job Summary Responds to questions and concerns related to COVID-19 response for the COVID Resource Center. Essential Functions 1) Answers telephone calls to the COVID Resource Center in the on-campus call center with accurate, current information in a professional manner. 2) Documents all calls on a call log for tracking and assessment purposes. 3) Clearly documents questions and concerns for which there is not a clearly-established answer, and escalates these to call center team captain. 4) Assists with monitoring and responding to email for the COVID Resource Center and A Healthier U accounts. Education Level High school diploma or equivalent Field of Study Years of Experience Area of Experience Desired Qualifications Experience working in a call center. Customer service oriented. Can handle difficult calls and maintain quality customer service. Gives clear, consistent messaging. Salary Range $15.00/hour Work Hours 7:45 am - 4:45 pm Posting Date 01/29/2021 Closing Date EEO Statement AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Keywords: Auburn University, Auburn , COVID-19 Call Center Representative, Other , Auburn, Alabama