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Electronic Services Banking Specialist

Company: AuburnBank
Location: Auburn
Posted on: May 3, 2021

Job Description:

Job DetailsLevelExperiencedJob LocationOperations Center - Auburn, ALPosition TypeFull TimeJob CategoryBankingDescriptionES Electronic Banking SpecialistGrade 7AuburnBankElectronic ServicesN Gay St - Operations BuildingFull TimeElectronic Services Operations Manager IINot Applicable Required Education: High school diploma, GED, equivalent certificationAssociate or Bachelor Degree is preferred Required Knowledge, Skills, & Abilities:5+ years of work experience in a related fieldPrior eChannel experience in the banking industry is preferredExperience with Regulation E is preferred Required Knowledge, Skills, & Abilities:Analytical ability to use logic and reasoning to solve problems or issuesWillingness to adapt to change and ability to learn quicklyAbove average technical ability to support products/servicesProficient internet navigationGood organizational skillsProven ability to create priorities and to follow through on projectsExcellent attention to detail and accuracyAbility to take ownership of client needs and provide excellent customer serviceAbility to work independently yet closely with other staffAbility to balance transactionsAbility to logically follow the flow of a transactionExcellent oral and written skills to include interpersonal communication skillsProficient Keyboarding skillsProficient Microsoft Office Program skills (Word, Excel, PowerPoint)Ability to interpret/understand the English languageAbility to read and write clearly and effectivelyWorking knowledge of general office equipment (copier, fax machine, computer, telephone, typewriter, etc.)Ability to maintain confidential informationRequires extended periods of sitting, standing or walkingRequires eye-hand coordination and manual dexterityRequires corrected vision and hearing to normal rangeRequires frequent bending or stoopingRequires answering telephones for extended periodsAbility to handle stressAbility to transport up to 30 lbsAbility to work extended periods between breaks or mealsRegular and predictable attendanceAbility to work cooperatively with supervision and co-workersAbility to work in a constant state of alertness and in a safe mannerAbility to follow policies and rules of AuburnBankProvide high-level customer service and support to retail customers and front-line branch staff for Electronic Banking Services including Online Banking, Mobile Banking, Bill Pay, Commercial Remote and Mobile Deposit, eStatements, ATMs, and Debit Cards. Work closely with customers and bank staff to ensure effective communication in the implementation of services, training of end users, and promotion of the features and benefits of bank products and services. Provide technical support to customers as it relates to system access and industry practices related to data security.Job Duties & Responsibilities:Primarily responsible for implementation, training and support of on-line electronic products, ATMs, and Debit CardsProcess and complete the set-up for all consumer enrollments submitted through the websiteResearch declined online enrollment and contacts customers for assistanceProcess Cash Management contracts (including ACH, Wires, and RDC) and set up cash management users for online accessProcess return items and review daily reports for Online Bill Pay servicesProvide assistance via telephone, in-person or e-mail in response to customer inquiry or branch referralRespond to or coordinate response to all e-mails received through bank website or online banking siteAssist customers with password resets and access problems.Provide Level 2 electronic banking support.Assists in training Bank personnel on the features and benefits of electronic products and services.Resolves problems within given authorityHandle inquiries from customers and employees regarding ATM, POS and/or Network operationsCustomer ServiceProvide the highest quality of internal and external customer serviceServe as a role model of professionalism, including personal conduct, customer service efforts and personal appearanceHas a full knowledge of all electronic banking services and is able to assist internal and external customersDevelop, review and revise department procedures and submit as required for approvalAssists supervisor in providing customer support and set up of Treasury Management servicesMay act as member of the on call support teamAssists in the support of audits and examinationsFamiliarity with tools used for remote customer supportResponsible for making recommendations to supervisor concerning the budgetary needs of the departmentRun daily IDP report to FIS for Maintenance, ATM fees, ACH posting, settlements and PBF files.Backup for other positions in Electronic Services such as debit card orders, fraud, wires, ACH posting. Perform other duties as assignedRelationships:Responsible to the Electronic Services Manager for the fulfillment of functions, responsibilities, authority and for their proper interpretationExtensive contact with customers and the publicConduct relationships in a manner that will enhance the overall marketing effort of the bankParticipation with community organizations and projectsOrganization:Responsible for making recommendations to manager concerning possible methods to improve departmentThe work flow for our department must meet specific deadlines. Due to the size of our department, there is a greater dependence on individual personnel. All department employees are expected to be considerate of department deadlines and busy times and make sure they are able to fulfill the obligations included in their job description. AuburnBank is an Equal Opportunity Employer supporting diversity in the workplace. M/F/D/V/AAQualificationsHigh school diploma, GED, equivalent certificationAssociate or Bachelor Degree is preferred5+ years of work experience in a related fieldPrior eChannel experience in the banking industry is preferredExperience with Regulation E is preferred

Keywords: AuburnBank, Auburn , Electronic Services Banking Specialist, Other , Auburn, Alabama

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