To supervise, direct, assist, and assure the completion of
laundry tasks assigned to Laundry Attendants in the laundry and on
the landings to maintain Ithaka Hospitality Partners linen
Maintain or exceed the laundry departments Pound Per Operator
Hour (PPOH) goal by motivating, supporting, encouraging, coaching
and providing adequate tools/supplies to the laundry
Train and monitor performance of Laundry Attendants. Provide
organization, instruction, guidance, communication, counseling, as
well as exercise good judgment, while reinforcing Ithaka
Hospitality Partners high standards of quality. Prepare work
performance reports on all personnel assigned to work area and
submit to the Housekeeping office. Insure all jobs are completed
within the shift. Process banquet/F&B linen according to
Complete a monthly linen inventory, submit the report to the
Director of Housekeeping and recommend linen purchased in
accordance with our budgeted linen expense.
Measure and record daily PPOH results. Take requested
inventories of linen and supplies, etc. Insure that both carts and
linen/supply closets are kept clean, neat, and stocked according to
Report all maintenance deficiencies in the laundry via work
orders. Telephone or radio deficiencies considered emergencies
(i.e. laundry equipment not working) to the maintenance
Expedite special guest requests, such as extra towels, blankets
Provide instruction and/or guidance for guest and employee
safety in fire or other emergency situations.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation, using some other combination of skills
Ability to lift, reach, bend, stoop, stand and walk
continuously, climb stairs, and push or pull heavy equipment.
Ability to read and write basic English in order to complete
forms such as a room status report.
Ability to provide clear direction, instruction and guidance to
Ability to operate a computer.
Ability to organize and prioritized work, and meet
Ability to exercise judgment and implement control over the
performance of subordinates.
Working environment / Physical Activities:
Inside with protection from the weather but not necessarily
changes in temperature.
Requires walking 90 - 95 % of workday including outside.
Physical activities include walking, talking, seeing, hearing,
climbing, sitting, crouching, bending, stooping, pushing,
50% of workday requires pulling and or pushing up to 50
Working in changing temperatures throughout the hotel.
Any combination of education and experience that provides the
required knowledge, skills, and abilities. High School education
Minimum six months supervisory experience or one year of
comparable Housekeeping experience acceptable.