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Hospice Administrator, RN Required - Auburn

Company: Covenant Hospice
Location: Auburn
Posted on: June 6, 2021

Job Description:

Why Covenant Care?

Are you a Healthcare Warrior? Want a competitive, engaging job with great perks? Want a seat at the table to discuss strategy? Want to see your ideas put into action? Then you want to look closely at a career with Covenant Care.

Covenant Care is one of the largest non-profit providers of home health, hospice, memory, palliative and private duty care in the regions we serve. Our collaborative team of more than 600 physicians, nurses, aides, therapists and professional staff and volunteers serve patients and families in communities throughout Florida and Alabama. For more information, visit, or visit us on Facebook, Instagram or LinkedIn.

Ready to join our family?

Our teammates enjoy a supportive environment and flexible schedule with advancement opportunities. Covenant Care's engaging culture is founded upon mutual respect and trust. A place where employees feel valued and patients and residents feel the service is extraordinary. We recognize and celebrate the value of each teammate's unique contributions and encourage a sense of ownership, sharing our mission with patients, families and our communities.

Position Summary:

Responsible for the overall management of Covenant Hospice Operations in specified service area. Provides overall supervision of care delivery staff as well as providing direction, support and assistance for all staff members who interact with service area. The Hospice Administrator is responsible for all branch activities, overall patient/family satisfaction of care delivery, publically reported quality scores, financial performance, and overall growth. The Hospice Administrator leads in market planning and implementation of specific strategies to reach specified goals and works in unison with any department that interacts with specific market. Establishes and promotes innovative care by soliciting, coordinating and implementing innovative suggestions from employees, managers and physicians ensuring that Hospice personnel stay current with clinical information and practices including local, national issues and trends.


  • The Hospice Administrator maybe a graduate of an accredited school of nursing and be currently licensed as a Registered Nurse in the State of Florida or Alabama, depending upon assignment, or healthcare professional with at least 5 years of experience.

  • Hospice experience is preferred and/or seven (7) years of managerial experience is required with recent experience in a medical/surgical setting, a hospital, oncology or geriatric facility.

  • This position requires an individual with excellent communication skills, displayed management and leadership skills and an ability to interact successfully with members of the healthcare community and other community leaders.

  • Reliable transportation, valid state of Florida or Alabama driver's license, as applicable depending on assignment, and current automobile liability insurance is required.

  • Must possess current CPR certification.

Main Duties and Responsibilities

Business Line Financial Performance

A. Responsible for all financial performance indicators to include meeting or exceeding operating margin, dollars per patient day metrics for Medical Supplies, Pharmacy, Durable Medical Equipment, Mileage, Treatments, Transportation and labor costs.

B. Establishes and promotes innovative care by soliciting, coordinating and implementing innovative suggestions from employees, managers/leads, physicians, and co-director ensuring that Hospice personnel stay current with clinical information and practices including local, national issues and trends.

C. Oversees development and monitoring of budgets and planning reflecting individual program and service priorities and monitoring business operations to insure financial stability

D. Maintain relationship with Medical Staff Office and Team Physician to ensure physician billing and rounding metrics are routinely met.

E. Monitors revocations and live discharges rates to ensure branch does not go above regulatory standards.

F. Monitors to ensure Face to Face Visits are completed timely and any errors are quickly identified and corrected with limited impact to patient care and finances.

G. Monitor productivity and billing for mid-level providers.

H. Responsible for timely payroll and other financial information to the Business Office.

I. Responsible for timely submission of patient account information (change of status, election statements, facility status forms, etc.)

J. Implement staffing patterns taking into consideration budget factors, patient acuity and FTE reports. Monitor productivity and manage to expectations.

K. Monitoring operational progress toward accomplishing operational and strategic goals.

Business Line Growth

A. Responsible for the branch growth goals including but not limited to: achieving and/or succeeding in budgeted census goals, length of intake average at or below 24 hours (LOI), and ensuring length of stay remains in alignment.

B. Direct Administrative Staff in the management of office business. Manage to branch staffing expectations and scheduling requirements.

C. Maintains 75% or higher conversion rate for referral to admissions while focusing on same day as referral conversion expectations.

D. Manage recruitment, hiring, discipline and management of team personnel, including work related injury reporting.

E. Conduct quarterly rounding with Covenant Care Partners in the community including Skilled Nursing Facilities, Assisted Living Facilities, Hospitals and Physician Offices.

F. Actively participate in all service recovery issues.

G. Maintain close, cooperative relations with other Hospice leadership including Operations, Support Services, Finance, Volunteers, Education, Care Navigation Center, Sales, etc.

H. Attend all meetings and work groups as assigned or requested by AVP Hospice.

I. Develop close, interactive relationships with Sales and VMs, to access to care, resolution of patient care problems, and quality communication on hospice service.

Business Line Quality and Regulatory Compliance

J. Ensures appropriate delivery of Hospice services to patient/family units and care partners through overall management of the Patient Care Manager.

K. Works alongside Quality Team to ensure publically reported Quality metrics remain higher than national average.

L. Work with Quality Team to ensure regulatory readiness for Branch to include ensuring staff documentation audits meet expected standards such as GIP, LLOS, Oxygen Safety, etc.

M. Contribute to Quarterly MOCK survey participation to ensure branch is survey ready at all times.

N. Committee participation includes: Performance Improvement, Safety, Infection Control, EOC, Management and TJC continuous readiness.

O. Responsible for staff development including orientation, in-service, continuing education, competency testing and performance improvement. Develops in-services to enhance services.

P. CNAs have at least 12 units of education offered by the agency annually.

Q. Maintain knowledge and skills in the area of employee management and discipline.

R. Responsible for implementation and compliance of Hospice Policies and Procedures, awareness of Federal and State Hospice rules and regulations, and Joint Commission standards.

S. Conduct patient/family unit and care partner education sessions as needed. Promote Hospice services to community organizations. Seek opportunities for development and enhancement of Hospice relations with the community.

T. Promote a positive image of Hospice in the community at all times.

U. Responsible for timely submission of staff and patient data, to include synchronization of tablets and remote documentation.

V. Responsible for oversight of and appropriate utilization and documentation of higher levels of care.

W. Responsible for monitoring and trending branch occurrence forms and working with Operations Team to improve areas of identified weakness.

X. Perform other duties as may be requested by the AVP Hospice.

Y. Required to comply with all Covenant Hospice Policies, Procedures and Personnel

Policies, including those specifically addressing disaster preparedness and response.

Benefits for Eligible Employees Include:

  • Health insurance

  • Paid time off for vacation, holiday, sick and bereavement leave

  • Company paid and supplemental life insurance

  • Retirement plan with company match

  • Optional cafeteria plan benefits such as dental, vision, accident, cancer and hospital days

  • Flexible spending accounts for healthcare and dependent care expenditures

  • Continuing education, advance credential assistance and tuition reimbursement

  • Employee assistance program for employees and families

  • Mileage reimbursement and company fleet car program

Contact the Human Resources Department at 850.365.9659 for more information. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Keywords: Covenant Hospice, Auburn , Hospice Administrator, RN Required - Auburn, Other , Auburn, Alabama

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