Student Client Service Representative

Responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.

Hours will include after-hours and weekend shifts.

• Welcomes clients to the hospital, registers clients animals that are in need of medical attention and verifies client information and referring veterinarian.

• Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patients arrival.

• Appropriately directs clients to areas within the clinic for animal care and continues to ensure clients visit is successful.

• Receives and screens telephone calls to include scheduling appointments.

• Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes.

• Determines appropriate course of action, referral, or response.

• Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment.

• Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.

• Discharges clients in a timely and appropriate manner.

• Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client.

• Addresses any past accounts or financial follow-ups.

• Confirms client does not have any further clinical questions.

• Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursars office.

• Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.

• Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.