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COVID-19 Call Center Representative

Company: Auburn University
Location: Auburn
Posted on: June 6, 2021

Job Description:

Position Details

Requisition Number

Home Org Name
Campus Safety and Security

Division Name
Executive Vice President

Position Title
COVID-19 Call Center Representative

Estimated Hours Per Week

Job Summary

Responds to questions and concerns related to COVID-19 response for the COVID Resource Center.

Essential Functions

1) Answers telephone calls to the COVID Resource Center in the on-campus call center with accurate, current information in a professional manner.

2) Documents all calls on a call log for tracking and assessment purposes.

3) Clearly documents questions and concerns for which there is not a clearly-established answer, and escalates these to call center team captain.

4) Assists with monitoring and responding to email for the COVID Resource Center and A Healthier U accounts.

Education Level
High school diploma or equivalent

Field of Study

Years of Experience

Area of Experience

Desired Qualifications

Experience working in a call center.

Customer service oriented.

Can handle difficult calls and maintain quality customer service.

Gives clear, consistent messaging.

Salary Range

Work Hours
7:45 am - 4:45 pm

Posting Date

Closing Date

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

Keywords: Auburn University, Auburn , COVID-19 Call Center Representative, Other , Auburn, Alabama

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