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Student IT Consultant Service Desk

Company: Auburn University
Location: Auburn
Posted on: June 6, 2021

Job Description:

Position Details

Requisition Number

Home Org Name
Office of Information Technology

Division Name
Chief InfoOffice and InfoTechnology

Position Title
Student IT Consultant Service Desk

Working Title (if different from Position Title)

Job Summary

The Office of Information Technology Service Desk is seeking a student applicant to provide technical expertise and assistance to Auburn faculty, staff, students, incoming students, alumni, and retirees. This individual will provide Level One support to our constituents across campus. Student employees are under direct supervision of the full-time Service Desk staff.

Essential Functions
  • Level One support for Auburn Information Technology resources including data network, wireless network, accounts, email, labs, software, printing services, cable TV, classroom support, telephone systems, web applications, and other Central IT services.
  • Incident tracking to assist with problem resolution, development of online support documentation, and IT planning.
  • Configuration of laptops, tablets, and cell phones for campus wireless and email systems.
  • Provide assistance to students living on campus with configuration of TVs, gaming systems, and other streaming devices for campus Gamenet.
  • Assistance with Duo 2Factor registration, reactivation, and removal.
  • Ability to work independently.

Minimum Qualifications
  • Must be a current Auburn University student.
  • Must maintain a minimum of a 2.0 GPA.
  • Must be willing to work some evening shifts (Monday Thursday, 5 pm 10 pm).
  • Must be willing to work some Sunday shifts (5 pm 10 pm).
  • Must be willing to work during the Summer semester.
  • Must be willing to work portions of the breaks between semesters (this includes Fall and Spring breaks, and part of Thanksgiving and Christmas breaks).
  • Must understand that if hired, the student will be responsible for working the hours that they are scheduled or will ensure that their hours are covered if they are unable to work a scheduled shift.
  • Excellent oral and written communication skills.
  • Must be motivated, diligent, and hard-working.

Preferred Qualifications


Pay Rate

Work Hours

Posting Date

Closing Date

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

Keywords: Auburn University, Auburn , Student IT Consultant Service Desk, Other , Auburn, Alabama

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