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Customer Care Associate - Remote (AL)

Company: Capgemini
Location: Auburn
Posted on: June 9, 2021

Job Description:

**About Capgemini**

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of 17billion.

Visit us at www.capgemini.com . People matter, results count

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Profile: Contact Center / Call Center (Remote Job)

+ Hours of operation: Mon - Fri 6am to 7pm MST (8 1/2 hour daily shift) + Pay: $11.10/hr + Laptop provided + Interview Process: 1 Telephonic / Video Interview + May also apply directly by sending your resume to Paige Perillard at paige.perillard@capgemini.com

Roles & Responsibilities:

Receive inbound phone calls from our prescribers and members

Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process

Good written and verbal communication skills

The ability to display soft skills while moving the call forward

Meeting or exceeding government mandated timelines

Complying with turnaround time, productivity, and quality standards

Conveying resolution to beneficiary or provider via direct communication and professional correspondence

Acquiring and maintaining basic knowledge of relevant and changing Clients guidance

Research, troubleshoot and resolve client application discrepancies using computer system

Meet daily tasks through various forms and mediums of communication written, verbal and/or by phone

Requirements

Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications

Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min

Highspeed and reliable Internet connection

Quiet and focused work environment

Required Qualifications:

Ability to effectively communicate with members and prescribers while managing multiple software systems

Accountable and results driven

Critical thinker/problem solver

Receptive to constructive feedback and flexible in adapting to change

Ability to effectively plan, prioritize, and organize time and workload

Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment

Proficient in navigation of multiple computer applications

Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors

Able to multi task efficiently in order to complete each call within the AHT targets designated by the Client

Ability to type more than 30 WPM

Preferred Qualifications:

At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service

Six months of PBM/pharmaceutical related work strongly desired

1 years of call center experience

1 years of healthcare background

Team player with excellent communication skills both verbal and written

Exposure to business domain is an added advantage

Organizational skills including the ability to multi-task, set priorities, and follow up promptly

Ability to work a flexible work schedule

Education:

High School Diploma, GED or equivalent required

Bachelors degree in related field or equivalent work experience preferred

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

**Job:** _Programmer/Analyst_

**Organization:** _BSv_

**Title:** _Customer Care Associate - Remote (AL)_

**Location:** _AL-Auburn_

**Requisition ID:** _053256_

Keywords: Capgemini, Auburn , Customer Care Associate - Remote (AL), Other , Auburn, Alabama

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