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Office Manager

Company: Chick-fil-A
Location: Auburn
Posted on: June 9, 2021

Job Description:

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. It may not be the easy way, but it's the only way we know. Produce is delivered fresh to our kitchens daily. Salads are chopped and prepared fresh throughout the day.

The Human Resources Generalist is in charge of overseeing and maintaining State and Federal employment compliance for all employees. An HR Generalist is expected to be a conceptual thinker with fantastic organizational and conflict management skills. You will have excellent negotiation and problem solving skills with the ability to multitask and adapt in a fast-paced environment. To ensure success, HR Generalists should exhibit strong decision-making skills with a deep understanding of employee relationships, staffing management and training. Top candidates will be comfortable managing grey areas, effective at scheduling and methodical in the recruitment process.


Employee Files

  • Auditing new Team Member files for proper paperwork
  • Annual audits of all Team Member files
  • Preparing Department of Labor archives
  • Performing disciplinary conversations and terminations
  • W-2 distribution and auditing
  • Updating policies in the employee handbook


  • Systematically reviewing time punches to ensure compliance and keeping appropriate documentation
  • Provide accountability to the team for failure to record time in accordance with labor law requirements
  • Submit payroll bi-weekly; checks must be available to the team no later than Friday at 2 p.m.
  • Conduct exception pay/separate bonus checks/wage increases/etc.
  • Manage PSL, PTO and Personal Day accrual and pay, including the updating and posting of PSL balance accrual report
  • Update and maintain Employee Direct Deposit Information
  • Input/Terminate Team Member from Payroll in a timely manner


  • Work with BOH & FOH director to create Weekly Schedule to ensure restaurant is staffed for excellence service
  • Post Schedule

Advancement & Terminations

  • Provide new leadership with proper accessibility and resources for their new role (i.e. store/register/offsite keys, swipe cards, @CFA and InForm access, security codes, Smart Safe access, etc.)
  • Prepare a separation report for all terminated employees and attach to exception pay
  • Remove all terminated employees from the back-office system, slack, email, etc.


  • Monitor Benefitfocus weekly to identify and notify eligible employees of insurance using enrollment letter and Team Member benefits FAQs
  • Work with Decisely to ensure ACA reporting compliance


  • Notify eligible employees who qualify for retirement (using Benefitfocus) with a welcome letter
  • Ensure Team Member and Operator contributions are accurately input into payroll and deposited in CDC Restaurant Group bank account
  • Serve as primary point of contact between all involved parties: CFA Support Center, QBI (3rd party plan administrator) Empower Retirement and Wells Fargo Advisors

Legal Compliance

  • Keeping up with the California Department of Labor Laws and changes; responsible for compliance training (sexual harassment, SERVSAFE, etc.) and communication with managers
  • Ensure our restaurant is in compliance with all California Labor Laws
  • Ensure that all permits/labor posting/OSHA postings are current and posted
  • Correspond with OSHA Consultant monthly and maintain OSHA binder as recommended
  • Maintain current Food Handler certificates for all Team Members (SERVE SAFE Certified for all Managers/Directors)
  • Review and respond to all EDD, Insurance, LLC and LA City Communications
  • Handle any labor lawsuits
  • Ensure compliance with all ACA regulations and administer benefits to the team accordingly


  • Screen applicants an invite to interviews
  • Conduct interviews for new staff
  • Perform orientations and update records of new staff
  • Manage the organizations employee database and prepare reports
  • Produce and submit reports on general HR activity


  • Strategic thinker and goal-oriented
  • Strong analytical and problem-solving skills
  • Mature, dependable, and results-oriented
  • Effective relationship-building skills and professional community contacts; passionate about building relationships
  • Self-starter, creative, flexible, and able to adapt
  • Outgoing, friendly and enthusiastic
  • Continuously represents the brand positively in a multitude of settings and generate brand awareness by being an opinion leader in his/her community
  • Ability to work well independently and in a team environment
  • Servant spirit and attitude with a strong sense of stewardship
  • Ability to anticipate, solve problems, and resolve both business and team conflicts
  • Ability to see the big picture yet know where and how the pieces fit together
  • Ability to budget resources labor, money, time to achieve business and organization goals, vision, and objectives
  • Effective organizational skills to keep track of multiple priorities, tasks, situations, and people
  • Possess the desire to be a life-long learner and has the willingness and humility to learn
  • Excel with systematic follow through and auditing skills
  • Enthusiastically and optimistically lead back office systems
  • Have strong communication skills and an ability to coach employees through conflict
  • Make it their priority to protect both Team Members and the business
  • Complete Sexual Harassment training annually
  • Allocate 1-2 hours per week to planning
  • Organizational Skills
  • Focus on systematically and effectively communicating all business-related systems to leadership
  • Combine critical thinking and practical leadership to create a culture of innovation
  • Effectively coach and give direction to Team Members
  • Bachelors degree or above, preferably in business or human resources field of study
  • PHRca, SHRM, CALHR or some form of HR certification preferred.
Previous Office administration experience * Previous customer service experience preferred * Honest * Team-Oriented

Keywords: Chick-fil-A, Auburn , Office Manager, Other , Auburn, Alabama

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