AuburnRecruiter
the smart solution for Auburn jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Auburn
Posted on: February 14, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Auburn , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Auburn, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Security Guard
Description: This job was posted by : For more information, please see:
Company: U.S. Security Associates
Location: Birmingham
Posted on: 02/21/2019

Healthcare Boss PT/FT
Description: Are you looking for a career change Are you looking just to supplement your income The nations premier provider of health care access in the US is looking for motivated self-starters to enjoy a career (more...)
Company: Professional Home Career Advantage
Location: Birmingham
Posted on: 02/21/2019

Recruiters - PT/FT - Telecommute
Description: Our nationwide benefits organization is currently interviewing individuals interested in working as recruiting professionals
Company: Freedom at Home Team / Ameriplan
Location: Birmingham
Posted on: 02/21/2019


CRA Mortgage Loan Originator
Description: The Mortgage Loan Originator meets with consumers to take mortgage loan applications, counsels consumers about the various types of mortgage loans, and coordinates the processing and closing of consumer (more...)
Company: Cadence Bank N.A.
Location: Birmingham
Posted on: 02/21/2019

Nutrition Services Aide (Part Time, Every Other Weekend 5:30am - 2pm)
Description: The Nutrition Services Aide assists in preparing therapeutic and modified diets for patients as well as preparing meals for employees, visitors and special functions. The Nutrition Services Aide assists (more...)
Company: Encompass Health
Location: Montgomery
Posted on: 02/21/2019

Current College Students - Sports Contributor
Description: Sportsnaut is a five-year-old digital property specializing in its coverage of the br NFL, NBA, MLB, college football
Company: Sportsnaut
Location: Montgomery
Posted on: 02/21/2019

Work From Home
Description: We are actively searching for highly motivated individuals to work individually yet as a team player
Company: Health Inc.
Location: Birmingham
Posted on: 02/21/2019

Current College Students - Sports Contributor
Description: Sportsnaut is a five-year-old digital property specializing in its coverage of the br NFL, NBA, MLB, college football
Company: Sportsnaut
Location: Birmingham
Posted on: 02/21/2019

Work From Home!
Description: Have you been looking to work from home and have not found what would drive your passion I looked for a long time. In fact, I went through 20 companies,
Company: Health Inc.
Location: Montgomery
Posted on: 02/21/2019

Current College Students - Stores Executive Intern - Virginia
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Montgomery
Posted on: 02/21/2019

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Auburn RSS job feeds