AuburnRecruiter
the smart solution for Auburn jobs

Bi-lingual Consumer Support Rep

Company: ACI Worldwide
Location: Auburn
Posted on: May 16, 2019

Job Description:

Join Us as We Make Possibilities Happen
Every

action we take as 1ACI redefines what's possible. As Innovators, we Envision

possibilities. As Developers, we Build possibilities. As Leaders, we Empower

possibilities.

At

ACI, we're not just driving payments at the speed of change.

We're

Making Possibilities Happen.

Our people are the core of our

business. Our 1ACI team represents a globally diverse, passionate and

dedicated group of thousands of individuals around the world who share a common

commitment to making our customers successful by driving the future of payments. As a Bi-Lingual Consumer Support Rep in Auburn, AL you can help make possibilities happen.



JOB SUMMARY:



Provide timely, accurate resolution of complex customer service inquires complaints or problems that are received by phone, email or other sources regarding our high tech, interactive online banking products. Performs support to consumers paying bills using ACI's telephone or web-based applications. Offers add-on products and services to end-users as appropriate.



DIMENSIONS:



Standard work environment

Majority of time spent on PC (Phys. Req.)

JOB ACCOUNTABILITIES:



  • Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
  • Answers customer inquiries in a friendly and professional manner and provides timely, accurate resolution to basic login credential online banking and bill payment inquiries with minimal supervision.
  • Makes outbound phone calls to end-users to ensure timely resolution of open issues or to provide premium outbound services by welcoming callers to the service.
  • Tracks customer inquiries using online tracking system.

    Uses tools and resources available to efficiently and accurately solve problems and answers questions as they relate to all products supported.
  • Identifies potential system or process-related issues and escalates appropriately.
  • Identifies add-on products and services available to end-users, and executes appropriate referral procedures. Offers opportunities to end users to purchase additional products and services, as appropriate.
  • Ability to meet established productivity metrics, depending on department goals.
  • Perform other duties as assigned.

    POSTING JOB PREFERENCES:

    • Associate's degree or higher preferred.
    • Excellent customer service and verbal and written communications skills.

    • Ability to utilize Internet and MS Office products.

    • Banking industry experience preferred.

    • Experience using Remedy Force or similar trouble ticket tracking system desired.

      MINIMUM JOB QUALIFICATIONS:


      • High School diploma or equivalent required.
      • 2 years experience in a customer service role including experience responding to telephone inquiries
      • Flexibility to work overtime is required.
      • Must be detail-oriented and possess exceptional problem-solving and follow-up skills.

Keywords: ACI Worldwide, Auburn , Bi-lingual Consumer Support Rep, Other , Auburn, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Neurohospitalist (SA197533) Birmingham, Alabama
Description: Neurohospitalist SA197533 Birmingham, Alabama 35201 Direct Hire This Birmingham Health System is seeking a board certified/board eligible Neurologist to join their staff and start a Neurohospitalist (more...)
Company: Executive Staff Recruiters
Location: Birmingham
Posted on: 05/22/2019

REMOTE Medical Transcriptionist
Description: Location of position: United States: Nationwide position At Home or Company: At Home Part-time or full-time: Full Time Employee Type: Independent Contractor Type of Transcription: Hospital Transcription
Company: Mommy Jobs Online
Location: Birmingham
Posted on: 05/22/2019

Real Estate - Licensed Associates Only
Description: Finding the right real estate brokerage to build your career is one of the most important decisions you will make. It is imperative you align yourself with a company that can provide you the best opportunity (more...)
Company: Keller Williams Realty
Location: Birmingham
Posted on: 05/22/2019


Merrill Lynch Financial Advisor Business Development Program
Description: Job Description:The Financial Advisor Trainee engages in: Developing a book of business in order to meet and exceed the required performance hurdles Effectively sourcing prospective clients, capitalizing (more...)
Company: Bank of America Corporation
Location: Birmingham
Posted on: 05/22/2019

Entry Specialist
Description: We are now seeking remote Data Entry Specialist agents to copy and paste data profile information such as: email addresses, names, numbers etc. into a spreadsheet template and you will send out our
Company: Mommyjobsonline
Location: Birmingham
Posted on: 05/22/2019

Cosmetologist
Description: Supercuts - StylistYou are a stylist with a colorful personality, who works fast, with precision, and attention to detail. And we can t forget about your passion for education.That s exactly why you need (more...)
Company: Regis Franchise
Location: Birmingham
Posted on: 05/22/2019

Real Estate Associate - Entry-Level
Description: Job Description A Real Estate Associate plays an essential role in a real estate transaction. In this role, you will advocate for your clients by understanding their preferences, representing them when (more...)
Company: RealtySouth
Location: Birmingham
Posted on: 05/22/2019

Home Improvement Field Professional
Description: Position Description -- EXPERIENCE, EDUCATION and SKILLS REQUIRED High school diploma or equivalent. Previous experience required. --Excellent verbal communication skills, friendliness and ability to (more...)
Company: Wayne's Environmental Services
Location: Birmingham
Posted on: 05/22/2019

Online English Teacher (Birmingham,AL)
Description: Are you looking for an opportunity with great support and a flexible schedule Would you like to be a part of a global education platform that positively impacts cross-cultural communication As an Online (more...)
Company: Magic Ears
Location: Birmingham
Posted on: 05/22/2019

Real Estate Outside Sales Professional
Description: Job Description A Real Estate Outside Sales Professional is a real estate agent who manages all aspects of a home purchase and sale. Buying or selling a home can be a daunting process for clients, so (more...)
Company: RealtySouth
Location: Birmingham
Posted on: 05/22/2019

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Auburn RSS job feeds