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Field Auto Adjuster

Company: Allstate
Location: Auburn
Posted on: November 21, 2019

Job Description:

Where good people build rewarding careers. Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Job Description Allstate Insurance Company has an exceptional career opportunity for an (Experienced) Field Auto Adjuster in Auburn, AL! About the Team The Claims Department is here to restore peoples’ lives after the unexpected has happened. We work to deliver compassionate service that is fast, fair and easy. Putting our customers first to resolve their claim and taking the stress out of the situation is our goal. This is your chance to help make a meaningful difference in people’s lives.  Join the thousands of people who work in the claims industry in highly stimulating work that will require you to assimilate data, evaluate facts and negotiate solutions to complex problems.  Every day presents different learning and growth opportunities.  You will gain a broad range of professional skills that will be equally applicable and highly valuable no matter where your career takes you. About the Position Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex and occasionally complex settlements with repair facilities, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers.This role may be performed at a drive-in location or in the Field. The individual provides work guidance and direction to less senior employees. Specific responsibilities include Customer Service • Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues • Reviews customer satisfaction results; works independently to create personal action plans File Documentation and Reporting • Summarizes documents and enters into claim system notes • Documents a claim file with notes, evaluations and decision making process Damage Estimating • Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss • Prepares damage estimates for moderately complex or occasionally complex claims and locates parts • Prepares, reviews, reconciles and/or approves supplements • Conditions vehicles and prepares report for customer • Determines valuation of salvage • Evaluates diminished value in a moderately complex or occasionally complex claim Claim Payment Processes - Issuance and Authority • Initiates system generated checks and pays appropriate parties Other Projects and Responsibilities • Responds to moderately complex and occasionally complex arbitrations contentions • May participate in one or more moderately complex and occasionally complex special assignments • May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects Please note that, there is a required 2-week training that will take place in Wheeling, IL Job Qualifications Working environment Please note that, since this is a field service position, you will need to have a valid driver’s license and a reliable vehicle.  This is a demanding field position that will require you to travel within the territory as much as 75% of your working time.  As a result, you must be willing to work some weekend and extended hours if necessary. Ideal Qualifications Bachelors degree in related field preferred or equivalent experience. 3 - 5 years of prior auto claims handling experience strongly preferred Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc strongly preferred Experience investigating evaluating, negotiating and setting moderately complex claims strongly preferred Excellent written and verbal communication skills with a passion for helping others. Strong organizational and computer skills. Persistence and the ability to work through and solve problems. Bilingual candidates are strongly encouraged to apply Military candidates are strongly encouraged to apply Military experience is a plus Has and maintains all appropriate licenses and registrations for the role per state requirements The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video . Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Keywords: Allstate, Auburn , Field Auto Adjuster, Other , Auburn, Alabama

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