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Tech Support Analyst I

Company: eXcell
Location: Auburn
Posted on: March 14, 2020

Job Description:

Take your career to the next level with eXcell httpwww.excell.com . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution. Contract to Hire Opportunity We are in the market for a Tech Support Analyst who will use their confident, positive attitude to deliver great customer experiences! Major Job Duties Test, image, and clean PCs, laptops, monitors, printers, and other related hardware Maintain, analyze, and troubleshoot software and computer peripherals Set up, configure, and add all hardware Assure that all tickets requiring follow up work andor calls receive appropriate attention Provide technical support to end users via telephone Back up and burn end user data Assist in developing and documenting improvements to current processes Assist coworkers in resolution of end users technical issues Assist coworkers in the execution of established processes and escalations Qualifications 2-4 years of experience supporting PC hardware and software and server and network equipment as well as server application support and monitoring CompTIA A+ or Net+ nice to have Deep understanding of diagnosing, troubleshooting, replacing PC laptop hardware internal components (motherboard, hard drives, RAM, CPU) and troubleshooting PC software (Windows blue-screen, Outlook, connect network printers 1 to 2 years experience in a break-fix environment Ability to lift and palletize heavy equipment (PCs, monitors, printers) Strong verbal and written communication skills W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides Information Technology staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Auburn , Tech Support Analyst I, Professions , Auburn, Alabama

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