Company: Insight Global
Posted on: September 13, 2023
* Position is responsible for network support calls and monitoring
the Company's network. Ensure reliable customer services and help
to maintain department readiness for response to outages. Monitor
overall system health and respond, troubleshoot and escalate
troubles as needed.
Duties & Responsibilities:
* Fully comply with all of the Client and Network Operations Center
department policies and guidelines including but not limited to the
Value System and NOC Core Values.
* Receive inbound customer requests via phone ACD and resolve with
efficiency, customer satisfaction and adherence to department
* Monitor alarm aggregation systems, operational dashboards, alarm
logs, and alarm emails. Respond to any alarms presented,
troubleshoot and gather information. Escalate issues as
* Monitor systems for compliance with backup and Disaster Recovery
* Gather and curate relevant information from other departments
with the goal of streamlining outage resolution.
* Perform regular system maintenance to network elements and
systems at the direction of leadership and Network Engineering.
* Maintain detailed records of network health and operations.
* Assist in the creation and maintenance of department
documentation and SOPs.
* Assist in coordination of network upgrades and maintenance.
* Analyze all new network systems and equipment for operational
* Provision ONT for activation of voice, video and data services to
residential and commercial customers as a backup to
* Assist field technicians with on-premise setup and
* Complete service disconnections and reconnections as a backup to
* Perform server maintenance including system patches and reboots
per department policies.
Required Skills & Experience
* A BA in Computer Science or equivalent years of experience in the
* 5+ years of experience working in a provider network operations
* Exp with Fiber Infrastructure & Fiber to Home/Business work
* Worked with equipment from any of the following vendors: Calix,
Adtran, Nokia, Ciena, Juniper
Keywords: Insight Global, Auburn , NOC Technician, Professions , Opelika, Alabama
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