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Quality Assurance Analyst

Company: Global Channel Management, Inc.
Location: Auburn
Posted on: May 12, 2019

Job Description:

Quality Assurance Analyst needs two years of applicable work experience in auditing, quality, or process improvement, or an equivalent Quality Assurance Analyst requires: CQIA audit certification or equivalent certification required, or at least four years of work experience as Quality Auditor I Successful completion of internal quality auditor training curriculum and consistent practice of skills learned in training Associates degree Ability to review audit results data and to perform root cause analysis Demonstrated proficiency in all auditor competencies identified in CQA Body of Knowledge Ability to perform cross functional audits Strong problem-solving, analytical, and teamwork/facilitating skills Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with customers, executive management, and external business contacts Good comprehension, writing, and grammar skills Quality Assurance Analyst duties: Audits, monitors, and evaluates the quality of service provided; leads process audits by coordinating pre-audit and post- audit activities; logs audit progress; documents quality issues and performance measures for further analysis and review; gathers information to assist in the feedback and formal education process of individual employees; develops appropriate document formats (e.g., reports, spreadsheets, graphs, etc.), as needed, to report findings; works with others to develop and maintain efficient work processes; documents/inputs findings into database; reviews procedures/processes and recommends enhancements to improve efficiency, turnaround time, productivity, and quality Performs peer review with Quality team; reviews audit data collected for consistency of error attributes assigned; reviews reports prepared by audit team Reviews audit data, identifies process gaps to be identified in final audit report, performs analysis, conducts root cause analysis, makes recommendations, and prepares reports including executive summaries; may present recommendations and reports in meetings Identifies, documents, and updates administrative rules and provides information to communications? teams for documenting of procedures and in accordance with established format and style guidelines; reviews from a business unit specialist perspective and provides recommendations for clarification and additional documentation; updates administrative rules as appropriate; communicates changes to administrative rules and impacts to operational efficiency to divisional management; acts as subject matter expert (SME) in the development of business system rules

Keywords: Global Channel Management, Inc., Auburn , Quality Assurance Analyst, Professions , Auburn, Alabama

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